(4.7 / 5)2036+ Ratings

Direct To Pet Reviews

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Overall Rating

4.7

8 Reviews

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About Direct To Pet

Directtopet.com.au is an online pet shop that offers a wide range of products and services. The store provides a variety of items for dogs, cats, birds, reptiles, horses, and other small animals. The product range includes dog and cat beds, furniture, toys, food, medicine, clean up products, and more. They also offer high-quality dog beds, cat scratching trees, dog and cat carriers, dog toys, and cat litter. The store is known for its premium brands and fast shipping. It's an Australian owned company based in Melbourne, Victoria. The company operates online and does not have a physical store. This allows them to provide a wider range of products and more convenient and tailored service to their customers. Orders are dispatched from either their Melbourne or Sydney warehouse depending on the items in the order and the location of the customer. All products are shipped from within Australia. The store also offers Buy Now, Pay Later options with Zip, Afterpay, and Laybuy.

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Direct To Pet Customer Reviews (8)

0/5

Ines Moeller

Verified Buyer

Feb 14, 2023

Ingrid Hazard

Verified Buyer

Feb 13, 2023

Molly Barker

Verified Buyer

Feb 12, 2023

Katie Winter

Verified Buyer

Feb 11, 2023

Ásgrímur Skarphéðinsson

Verified Buyer

Feb 10, 2023

Amitee Goddu

Verified Buyer

Feb 10, 2023

Jack Foster

Verified Buyer

Feb 10, 2023

Jonas Feierabend

Verified Buyer

Feb 9, 2023

Direct To Pet Customer’s Q&A

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Direct To Pet FAQs

What is Direct To Pet?

Direct To Pet is an online pet supplies store based in Australia. It offers a wide range of products for various animals including dogs, cats, birds, reptiles, horses, and other small animals. The store is known for its large selection of dog and cat beds, furniture, toys, food, medicine, clean up products, and more. It carries premium brands and high-quality items. The store is always looking to expand its range to better serve its customers.

About directtopet.com.au Payment Method?

"Directtopet.com.au" offers a wide range of secure payment methods including credit/debit cards as well as Buy Now Pay Later options including Afterpay, Zip, Laybuy & Klarna. At this time, payments via BPay or direct deposits are not currently accepted.

directtopet.com.au Return Policy?

The Return Policy of directtopet.com.au states that the product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping).

As for the Shipping Policy, orders are dispatched within 1-2 business days and delivery to most areas within Australia should take between 2-8 business days from the day you order to arrive to your doorstep. Shipping costs with Direct To Pet are calculated on a per-product basis which is dependent on weight and size. To get an exact shipping cost for a product/s you see on their website, simply add your product to your cart and add a shipping address and you will then be presented with the delivery cost. Depending on the items in your order and your location your order may be dispatched from either their Melbourne or Sydney warehouse. On some occasions they may ship directly from their suppliers warehouse within Australia, so items in your order may arrive at slightly different times and with different couriers. Once your order has been shipped they will email you your tracking information and tracking number.

What is the contact information of Direct To Pet?

Direct To Pet is located at 159-165 McIntyre Road, Lara, Victoria 3212. The contact number is 0499 001 500.

Can I ship to a PO Box number?

For larger items, Direct To Pet recommends to avoid entering a PO Box number as it may not be possible to ship to a PO Box due to size and weight restrictions.

What is the warranty for non-electronic items?

Most non-electronic items on the website are sold with a 12-month warranty.

What is the estimated delivery time for my order?

Delivery time frames for your order can vary, but most orders will be delivered within 2-5 business days.

What is the timeframe to lodge a warranty claim?

To lodge a claim under the warranty conditions, you must contact Direct To Pet within 10 working days from receipt of the item.

What are my rights if the item I purchased doesn't work as advertised?

If an item you purchased fails to work as advertised, you have the right to ask for a repair, replacement, or refund under Australian law. The solution will depend on the severity of the issue.